Head Office/Registered Address (BOP)

BOP Tower, 10-B, Block E-II, Main Boulevard, Gulberg III, Lahore

UAN : 111-200-100
Tel : (042) 35783700-10
Fax : (042) 35783713-35783975
Complaints Email: complaints@bop.com.pk

BOP Helpline

Tel : (042)-111 267 200

        (021)-111 267 200

BOP Credit Cards Helpline

Tel : (042)- 111-297-200

Address of all Branches with Phone numbers

Address of all Branches with Phone numbers View

Complaints Section

Focal Persons for attending grievances/complaints of general public including Politically Exposed Persons (PEPs) against discriminatory practices at banks

Name of Designative Person: Raqia Mansoor Malik
Designation: Unit Head Complaint Management Unit
Department: Complaint Management Unit
Mailing Address: Complaint Management Unit, 7th Floor, Big City Plaza, Near Liberty Round About, Gulberg II, Lahore
Email:complaints@bop.com.pk
Officer Phone Number: 042-35871176

Name of Designative Person: Muhammad Rizwan Qureshi
Designation: Manager banking Mohtasib
Department: Complaint Management Unit
Mailing Address: Complaint Management Unit, 1st Floor, 6E, 9th lane Zamzama commercial,Phase 5, DHA , Karachi
Email: Rizwan.qureshi@bop.com.pk
Direct Line: 021- 35862377

The State Bank of Pakistan (SBP)